What is Medallia?
Medallia operates a sophisticated SaaS platform designed to capture experience data from various signal fields, including human interactions, digital touchpoints, and IoT devices. By leveraging AI, the platform analyzes both structured and unstructured data to provide actionable insights. This enables businesses to proactively reduce customer churn, transform detractors into promoters, and identify cross-sell and up-sell opportunities, thereby delivering demonstrable returns on investment. Founded in 2001 and headquartered in San Francisco, Medallia is at the forefront of the experience management sector, empowering companies to achieve competitive advantages through superior customer and employee engagement.
How much funding has Medallia raised?
Medallia has raised a total of $1.2B across 8 funding rounds:
Series B
$35M
Series C
$20M
Series D
$50M
Series E
$150M
Multiple Rounds
$403.4M
Debt
$500M
Series B (2012): $35M with participation from Steamboat Ventures
Series C (2013): $20M led by Steamboat Ventures
Series D (2014): $50M supported by Steamboat Ventures
Series E (2015): $150M featuring Steamboat Ventures
Series F (2019): $70M backed by TriplePoint Venture Growth, Saints Capital, Steamboat Ventures, and Grotmol Solutions
Stock Issuance/Offering (2019): $320.4M with participation from Undisclosed
Other Financing Round (2019): $13M led by Undisclosed
Debt (2020): $500M, investors not publicly disclosed
Key Investors in Medallia
Steamboat Ventures
Steamboat Ventures, founded in 2000, focuses on helping young companies become market leaders. They invest in early to growth stage companies within the technology, media, and consumer sectors. The firm is dedicated to creating lasting value in each of its investments. Their approach emphasizes a commitment to nurturing and supporting the growth of their portfolio companies.
TriplePoint Venture Growth
TriplePoint Venture Growth is a venture debt provider that offers financing solutions to venture-backed companies, typically in the technology and life sciences sectors, to support their growth and operational needs.
Saints Capital
Saints Capital is an investment firm that provides capital to companies across various stages of development, often focusing on technology and growth-oriented businesses.
What's next for Medallia?
With its extensive funding history, including major rounds and debt financing, Medallia is strategically positioned for continued expansion and innovation in the experience management market. The company's focus on AI and data analytics suggests a trajectory towards deeper integration of predictive capabilities and personalized customer journey orchestration. Future developments are likely to center on enhancing its platform's ability to provide real-time, context-aware insights across all customer touchpoints, further solidifying its market leadership and driving sustained growth.
See full Medallia company page
