What is LivePerson?
LivePerson is a global technology company headquartered in New York City, specializing in the development of conversational commerce and AI software designed for enterprise digital customer interactions. Its flagship product, the Conversational Cloud platform, enables businesses to connect with millions of consumers across various digital channels, offering omnichannel communication capabilities that unify customer experiences. The platform leverages conversational AI, automation, bots, and natural language processing to deliver personalized and scalable customer engagement. LivePerson's solutions integrate seamlessly with major CRM and business tools, including Salesforce and ServiceNow, to enhance customer care and commerce operations. The company's commitment to innovation in applied AI has been recognized by Fast Company, highlighting its role in transforming customer engagement through intelligent automation.
How much funding has LivePerson raised?
LivePerson has raised a total of $271.3M across 5 funding rounds:
Unspecified
$19M
Other Financing Round
$18M
Stock Offering
$32M
Unspecified
$2.3M
Debt
$200M
Unspecified (1999): $19M, investors not publicly disclosed
Other Financing Round (2000): $18M led by Dell and NBC
Stock Issuance/Offering (2000): $32M, investors not publicly disclosed
Unspecified (2012): $2.3M, investors not publicly disclosed
Debt (2019): $200M, investors not publicly disclosed
Key Investors in LivePerson
Dell
Dell Technologies is a global technology company specializing in computer manufacturing and IT infrastructure solutions, providing enterprise-level IT solutions across multiple industries.
NBC
NBC is a major media and broadcasting company, likely investing in LivePerson for its advancements in digital customer engagement and communication technologies.
What's next for LivePerson?
With its recent major strategic investment and substantial overall funding, LivePerson is well-positioned to accelerate its contact center transformation initiatives. The company is likely to focus on enhancing its AI capabilities, expanding its platform's integration with business tools, and further supercharging agent productivity. This strategic capital will enable LivePerson to deepen its market penetration across various industries, offering advanced real-time intelligent customer engagement solutions that deliver more personalized and efficient customer experiences. The company's trajectory suggests a continued emphasis on leveraging AI and automation to redefine digital customer conversations.
See full LivePerson company page
