Proclaim Management Solutions

For our first 3 years we focused on liability and professional liability claims management, where we felt that sharp people at the desk and good systems could create some real value. This proved to be on the money, as we demonstrated that a better process and our assistance could cut claim costs by 50% or more. It was also clearly apparent that a b... etter claim management process controlled costs and this kept premiums lower - so the value proposition came sharply into focus. As we have grown we have been incredibly fortunate to have had the support and backing of many large companies who would usually play it safe and choose the big guy. For their support, we hope we can repay the debt with outstanding service in return. We have also been incredibly fortunate to attract support from the world's biggest insurance market, Lloyd's of London, who judge us on claim management process and people and not the size of our Balance Sheet. We feel we know and understand the London insurance market and combined with our local expertise are well positioned to assist their local coverholders and clients in Australasia to get the best possible results. Over the course of 10 years we have had many challenges. It is very difficult being an independent claim manager in a market where distribution is dominated by the brokers. It just means we have to work harder. It is difficult working in an industry that lacks true metrics to measure success, so what we think are fantastic results sometimes don't create a ripple with the big insurers. So we have to work smarter, and create our own metrics, and hope the rest of the market buys in. We also suffer from being judged harshly by some local insurers, who see us as competition rather than potential partners. We are working hard to change that view as we are of the strong conviction that we can help insurers in Australasia better manage their claims. We have now been in business over 12 years, a landmark that only 4% of companies achieve. We are providing insurance claims solutions ...Read More