Knoxville Utilities Board

Highly Engaged Employees

Knoxville Utilities Board, established in 1939, serves as an independent agency of the City of Knoxville, Tennessee. The organization specializes in the delivery of essential utility services, including electricity, natural gas, water, and wastewater treatment. Operating as a municipal utility, it provides critical infrastructure support to a diverse customer base across Knoxville and seven surrounding counties. The agency focuses on maintaining reliable service standards while managing complex collection systems and treatment plants to ensure environmental compliance and public safety.

With a robust operational scale, Knoxville Utilities Board supports more than 464,000 customers through its integrated utility network. The organization maintains 3 distinct locations to facilitate its service delivery and administrative functions. Supported by a workforce of 1,000-5,000 employees, the agency manages a comprehensive portfolio of municipal services, ranging from natural gas distribution to advanced wastewater treatment processes. This workforce is essential for maintaining the utility's extensive infrastructure and ensuring consistent service delivery across its North American service territory.

The agency’s governance structure includes various executive roles, such as a president, chief financial officer, and chief administrative officer, alongside specialized directors for operations, marketing, and legal affairs. Meet Knoxville Utilities Board's team to learn about their leadership and organizational structure. By prioritizing sustainable utility management and community-focused service, the agency remains a cornerstone of regional infrastructure. Its commitment to professional development and operational excellence ensures that it continues to meet the evolving needs of its municipal stakeholders and residential customers.