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Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and deliver bottom line impact.
Drive team performance
Identify winning behaviors that uplevel team skills, reduce new hire ramp time, drive methodology adherence, and ultimately drive team performance.
Forecast with confidence
Automatically capture and sync contacts and communications from the field to your CRM to gain complete visibility into the relationships that drive revenue.
Keep your finger on the pulse of every account and opportunity to measure deal momentum, mitigate churn, and action unbiased CRM data, giving you a better line of sight into maximizing revenue.
Discover why you win and lose deals
Capture and analyze the voice of the customer to better understand the trends impacting your deals.
Gain competitive insights to get ahead and leverage customer language in messaging and content so you can make better strategic decisions across your customer base and overall market.
Take action with integrated intelligence
Bring the power of contact and company intelligence to your go-to-market teams courtesy of ZoomInfo. See the entire relationship history for each contact or company and refine your outreach based on past interactions while planning your next interaction.
"Chorus brings customer conversations to life.
We’re getting more data on how we can improve our product and improve our processes across the board."
Michaela Bulling
Revenue Enablement Supervisor
JJ F, Vice President of Sales & Success
“Great for Coaching and a lot more!”
We use Chorus for call coaching, which is really helpful in today's remote environment. We've also looked at their scorecarding functionality for the same purpose. We share snippets across the various teams. Send snippets to marketing when discussing competitors, send them to product when feedback or enhancements pop up, send them over to engineering when product issues arise. Super helpful sharing the voice of the prospect/customer across the company.
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Ashley W, Associate Training Manager
“Very Helpful Platform - Would Recommend”
The insights we get from Chorus, such as average talk time, average filler words, and their actionable tagging features, make training and enablement a breeze. On the admin end, it's easy to add teams in a hierarchical order and create specific permissions based on what the team needs to see. The salespeople have implemented the platform easily since Chorus automatically connects to Zoom and it truly only provided positive benefits to them. Lastly, I love that Chorus feels like a partner to our organization. We work with our rep regularly, which of course is helpful, but as a new member of my team I was able to speak with her about best practices and get comfortable enough to hold my own training on the platform within the first 3 months of using it.
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Laura O, Account Executive
“Chorus by ZoomInfo is my #1 Asset”
I joined my company a few months back, and as I've been onboarding, the tool that has helped me grow the most, without a doubt, is Chorus by ZoomInfo. Being able to not only listen to other team members' calls to learn from them but to listen to my own calls has been an integral part of my learning and ramp process. I prepare for every single one of my calls by listening to other people's similar calls. I also utilize listening to my own calls as a part of my sales motion. It helps me be completely present during calls that I don't have to take notes. I can ask better questions and be fully present. I also have a tool to look back and see how I'm growing and what areas I need to work on. 10/10 would recommend Chorus by ZoomInfo to anyone in sales.
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FAQs
What is ZoomInfo Chorus?
Chorus is a conversation intelligence platform that captures and analyzes sales calls, meetings, and demos to help teams improve performance, uncover deal risks, and drive revenue.
How does Chorus work?
Chorus records and transcribes sales conversations in real time, then uses AI to extract insights like topics discussed, objections raised, competitor mentions, and next steps.
What tools does Chorus integrate with?
Chorus integrates with platforms like Zoom, Microsoft Teams, Google Meet, Salesforce, Slack, and various dialers and CRMs.
Who typically uses Chorus?
Sales reps, managers, enablement leaders, and revenue teams use Chorus to improve coaching, deal execution, and pipeline forecasting.
Is Chorus compliant with call recording laws?
Yes, Chorus includes compliance tools like call consent notifications and region-specific settings to help ensure lawful use.
Can I get a demo of Chorus?
Yes, you can request a personalized demo to see how Chorus works and explore its key features.